All India Delivery
The products purchased on Enable Nature can be returned or exchanged for 1 time per order within 7 days of delivery. Post this, return or exchange is not allowed. Also, for the return or exchange to be valid, products must be returned in their original packaging, including hangers, polybags,barcode, hang tags on garments, shoe boxes, dust bags and gift boxes. Items must be unused, unworn, unwashed, and undamaged. This may be checked by our executive who picks up the product as well as in our warehouse.
We make sure that your orders are verified & perfectly packed when they are dispatched from our order-processing unit. However, it goes through multiple touch points at our logistics partner before reaching you. We urge you to not accept any tampered / unsealed packages. Also, we humbly request you to share a parcel opening video footage without pause & cut along with the claim for any missing product/damaged product.
There are two ways to return or exchange the product :
Pick up:Â In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
Self-Ship: In some locations, our logistics partners may not offer a pickup. In such cases, we request you to self-ship through India speed post or a reliable courier service & we will credit the shipping costs in your Enable Nature Wallet provided the product meets the return policy and you have shared scan copy of the courier receipt with us on care@theenablenature.com giving your order id to help us track your order
The courier charge amount mentioned on the receipt should not overshoot the sender-destination-service combination and shall be cross-checked with the courier company
kindly pack the items securely to prevent any loss or damage during transit.
For exchange, a single product cannot be exchanged for multiple products. Exchange can be initiated for 1 time per order.